Return, Replacement & Refund Policy

Return, Replacement & Refund Policy

At Godha World, customer satisfaction is important to us. However, due to the nature of our products and logistics operations, we generally do not accept returns, replacements, exchanges, or refunds once an order has been delivered successfully.

1. No Return Policy

All sales are considered final. Customers are requested to carefully review product descriptions, specifications, dimensions, images, and other details before placing an order.

We do not accept returns for reasons including but not limited to:

  • Change of mind after delivery.
  • Product no longer required.
  • Ordered by mistake.
  • Found at a different price elsewhere.
  • Personal preference issues.
  • Color variations caused by screen settings.
  • Minor packaging damage that does not affect product functionality.

2. Replacement Eligibility

Replacement requests may be approved only under the following circumstances:

  • The customer receives a wrong product.
  • The product arrives physically damaged.
  • The product arrives defective or non-functional.
  • Important parts or accessories are missing from the package.

Replacement requests must be submitted within 48 hours of delivery.

3. Mandatory Unboxing Video Requirement

To process any damaged, defective, missing item, or wrong product claim, customers must provide a clear and uninterrupted unboxing video recorded from the moment the sealed package is opened until the product is fully inspected.

Claims submitted without a valid unboxing video may be rejected.

4. Verification Process

All claims are subject to review and verification by our support team. Godha World reserves the right to request additional photographs, videos, package labels, shipping labels, serial numbers, or any other information necessary to investigate a claim.

5. Replacement Resolution

If a claim is approved, Godha World may, at its sole discretion:

  • Provide a replacement product.
  • Provide store credit.
  • Issue a refund if replacement stock is unavailable.

6. Non-Eligible Cases

Replacement requests may be rejected if:

  • The claim is submitted after the allowed reporting period.
  • No valid unboxing video is provided.
  • The product shows signs of misuse, abuse, or unauthorized modification.
  • The issue is caused by improper handling after delivery.
  • The product matches the order description and is functioning correctly.

7. Refund Policy

Refunds are generally not provided for successfully delivered orders. Refunds may only be issued where required by law or where Godha World determines that a replacement cannot reasonably be provided.

8. Final Decision

Godha World reserves the right to investigate all claims and make the final decision regarding replacements, refunds, exchanges, and claim eligibility.